About
Dr Sarah

For more than 20 years, I've been asking one question...

How do leaders and organisations remain effective with increasing pressure, complexity and change?

That question led me to develop Expanding Capacity™, an evidence-based approach to strengthening the human capacity organisations need to navigate today's operating environment.

My work combines behavioural science, applied neuroscience and emotional intelligence with practical leadership strategies leaders can use immediately. Drawing on my doctorate in emotional intelligence, counselling training and ICF coaching credentials, I translate complex research into clear, actionable insights that improve decision-making, collaboration and organisational effectiveness.

The Capacity Matrix™

The Capacity Matrix™ is my signature model for expanding the human capacity organisations need to succeed in today’s operating environment.

Grounded in behavioural science, applied neuroscience, emotional intelligence and psychology, it provides a practical framework for strengthening Emotional , Cognitive , Relational and Adaptive Capacity.

Explore The Capacity Matrix™

What Others Have Said

  • Dr Sarah spoke at our Quality & Innovation Day 2025. Dr. Sarah’s engaging delivery kept the audience captivated throughout her interactive session. Her personal sharing and relatable stories connected so well with our audience, and her practical tips and fresh insights helped the audience process workplace stress more effectively. Based on the overwhelmingly positive audience feedback we received, I highly recommend Dr Sarah as a speaker for other healthcare institutions.

    Charmaine Chan, SingHealth Duke-NUS

    Institute for Patient Safety & Quality

  • Thank you so much Sarah, your session was BRILLIANT! You got the highest-rated session of the day and the most questions too. Again, thank you and we will be in touch for our next event.

    Senior Human Resources Director

    APAC & EMEA Conferences for a Global Law Firm

  • AAM Advisory logo with a blue upward arrow icon

    Sarah is an engaging speaker who empowered our audience with a new way to approach resilience. We were delighted with the positive feedback we received. A pleasure to work with, I’d recommend Sarah to any organisations looking to increase people’s resilience with minimal effort.

    Audrey Mitchell, Marketing Manager

    AAM Advisory

  • We really appreciate your expertise as our guest speaker on Resilience. Once again, it was a great session filled with very practical and easy tools to help build resilience! It is so important for our staff, at all levels, to be mindful about these concepts, and you present the tools in a way that it is tangible and manageable. We have received great feedback, and we really appreciate your contribution and assistance in making this such a successful event.

    Senior Human Resources Director - APAC

    APAC & EMEA Conferences for a Global Law Firm

  • Sarah’s fun, engaging session brought a fresh perspective that resonated well with the audience. She delivered an interactive and easy-to-understand session rather than just presenting research.

    Vindy Kaur, Office Manager, Employee Experience Champion and Events Specialist

    Global Financial Services Company

  • Sarah’s session was engaging and highly impactful, and aligned with our goal of addressing this topic without polarisation. Emotional equity is such an important subject, and her approach made it relevant and meaningful for everyone, including our sales and business development teams.

    Wallace Wang, APAC & EMEA Diversity, Equity and Inclusion Director

    Global Financial Services Company

  • I was really happy to see how engaged and participative the room was during Sarah’s session. The topic felt fresh, covering emotional equity in an inclusive way.

    Serena Tjon-Atsoi, Director, Risk Oversight Asia

    Global Financial Services Company

  • Emotional intelligence is still relatively new for many of us, and the way Sarah approached it from a fresh angle generated a lot of interest. The audience asked if we could have more of these kinds of sessions, which shows how much it resonated. The insights on emotional equity and how it plays out across genders hit home for a lot of people.

    Serena Tjon-Atsoi, Director, Risk Oversight Asia

    Global Financial Services Company

  • Sarah came across as so approachable and relatable, which added to the session’s impact. I especially appreciated the cultural nuances she highlighted, contrasting Asian and Western approaches; that connected with our audience and added even more value. This session is definitely something I’d recommend within the industry and to others working in women and allies networks

    Serena Tjon-Atsoi, Director, Risk Oversight Asia

    Global Financial Services Company

  • The interactive elements Sarah incorporated were a standout feature and a key part of our future events. Sarah’s clear and structured approach during the preparation phase was also impressive. She made everything easy by clearly outlining agendas and addressing details upfront, which made the entire process smooth

    Wallace Wang, APAC & EMEA Diversity, Equity and Inclusion Director

    Global Financial Services Company

  • The session inspired new ways of thinking, with audience conversations continuing well after the session ended. People have continued to discuss how to apply new insights and perspectives in their work and how to involve leaders and managers for a collaborative approach.

    Vindy Kaur, Office Manager, Employee Experience Champion and Events Specialist

    Global Financial Services Company

  • By sharing personal stories and anecdotes, Sarah made the session relatable and engaging. The audience left the session with a different perspective on the topic and they’re eager to learn more

    Vindy Kaur, Office Manager, Employee Experience Champion and Events Specialist

    Global Financial Services Company

  • Logo of SingHealth DukeNUS Academic Medical Centre and Institute for Patient Safety & Quality.

    Dr. Sarah’s engaging delivery kept the audience captivated throughout her interactive session. Her personal sharing and relatable stories connected so well with our audience, and her practical tips and fresh insights helped the audience process workplace stress more effectively. Based on the overwhelmingly positive audience feedback we received, I highly recommend Dr Sarah as a speaker for other healthcare institutions.

    Charmaine Chan, Assistant Manager & Events Management

    SingHealth Duke-NUS Institute for Patient Safety & Quality

  • Thank you so much Sarah, your session was BRILLIANT! You got the highest-rated session of the day and the most questions too. Again, thank you and we will be in touch for our next event.

    Senior Human Resources Director

    APAC & EMEA Conferences for a Global Law Firm